RETURN POLICY
**Return Policy**
At Sassy Tang, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with a product, we offer a refund policy to accommodate your needs. Please read the following guidelines carefully.
**1. Eligibility for Refunds**
To be eligible for a refund, the following conditions must be met:
- **Cosmetics**: The product must be returned within 30 days of the original purchase date, unused, and in its original packaging.
- **Vitamins and Supplements**: The product must be returned within 30 days of the original purchase date, sealed, and uneaten.
**2. Non-Refundable Items**
Certain items are not eligible for refunds, including:
- Gift cards
- Sale items or items purchased with a discount code
**3. Process for Requesting a Refund**
To request a refund, please follow these steps:
1. Contact our customer support team at support@sassytang.com to initiate the refund process. Please include your order number and reason for the refund request.
2. Our customer support team will provide you with a return authorization and instructions on how to return the product.
3. Once we receive the returned product and verify its condition, we will process your refund.
**4. Shipping Costs**
- Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
**5. Refund Processing Time**
Once your return is received and inspected, we will process your return. Please allow 7 business days for your refund to be reflected in your bank account.
At Sassy Tang, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with a product, we offer a refund policy to accommodate your needs. Please read the following guidelines carefully.
**1. Eligibility for Refunds**
To be eligible for a refund, the following conditions must be met:
- **Cosmetics**: The product must be returned within 30 days of the original purchase date, unused, and in its original packaging.
- **Vitamins and Supplements**: The product must be returned within 30 days of the original purchase date, sealed, and uneaten.
**2. Non-Refundable Items**
Certain items are not eligible for refunds, including:
- Gift cards
- Sale items or items purchased with a discount code
**3. Process for Requesting a Refund**
To request a refund, please follow these steps:
1. Contact our customer support team at support@sassytang.com to initiate the refund process. Please include your order number and reason for the refund request.
2. Our customer support team will provide you with a return authorization and instructions on how to return the product.
3. Once we receive the returned product and verify its condition, we will process your refund.
**4. Shipping Costs**
- Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
**5. Refund Processing Time**
Once your return is received and inspected, we will process your return. Please allow 7 business days for your refund to be reflected in your bank account.